Terms & Conditions

These terms apply to goods that are ordered by any means, although not limited to however generally ordered online or via the telephone.

1. Product or Products: These are items that are for sale on the website where you are able to add to your basket and checkout.
2. Seller: The seller is ‘TheLockUp’.
3. Buyer: A person using the website to order products.
4. User: A person using the website to order products.
5. Source: Where the products were originally for sale to the general public.

1. By using the website "TheLockUp.co.uk", the user ("You") agree to these Terms and Conditions.

1. In no event or circumstance shall TheLockUp be liable for any special, indirect or consequential damages or any damages whatsoever resulting from loss of use, data or profits, whether in an action of contract, negligence, arising out of or in connection with the use or performance of this information.
2. It is your responsibility to verify any information that you may obtain on TheLockUp with independent authorities before acting upon it.

1. We will not be liable for negligence, breach of contract, misrepresentation or otherwise, for a direct or indirect consequential damage suffered by you as a result of your use of our website.
2. We will not be liable any computer virus transmitted through TheLockUp. It is your responsibility to use suitable anti-virus software on any material that you may download from the TheLockUp.

1. You may print hard copies of any material for your own personal non-commercial use.
2. All other forms of copying are prohibited.

1. All descriptions are general descriptions of the product.
2. All photo colours are as accurate as the photographic and production will allow.
3. Product Grades are but not limited to Store Stock, Customer Returns, Bankrupt Stock, Clearance, Grade 1 and Grade 2. Due to the nature of the stock there is no guarantee that the products will be perfect and due to this reason do not accept returns due to faulty products which could be missing part, torn, worn, packaging defected or missing or for any number of other reasons.
4. All products come without a guarantee and are not being sold as fit for purpose.
5. It is the responsibility of the buyer to make sure that all products bought are safe or made safe before resale.
6. It is the responsibility of the buyer that during resale that where necessary the correct standards and procedures are followed, for example toys with small parts as defined in the BS5665 carry the appropriate statutory warning.
7. The buyer indemnifies TheLockUp from any claims resulting directly or indirectly from the resale of the products.
8. Any buyer who tries to obtain a refund from the original source will be liable for criminal prosecution from the source company.

1. Our product listings are an invitation and not an offer to sell those goods to you.
2. During the process of ordering your products we will not have made a contract until we have accepted the order and shipped the products.
3. When we take payment from your credit, debit card or Paypal account we will check the details and reserve the write to refuse a purchase and give you a full refund.
4. After payment we will check the availability of stock. If the product becomes unavailable we may offer you an alternative otherwise we will give you a full refund.
5. We do our best to make sure the prices shown are correct, however occasionally an error may occur which will be corrected, after which you will be asked whether you still with to make the purchase at the new correct price.
6. We reserve the right to amend prices.
7. A delivery charge will apply at checkout.

1. You have the right to cancel your order as long as the status of the order is not ‘packing’ or ‘shipped’.
2. Once the order is shipped we do not accept returns.

1. Payment may be made either via credit, debit card, Paypal or electronic transfer direct to TheLockUp’s bank. There is an upper limit where the total cost is greater then £500 which includes but limited to, product cost, delivery for credit, debit card and Paypal. If the amount is greater then £500 we will only accept an electronic transfer direct to TheLockUp.

1. We will only deliver to the registered credit, debit card address. If Papal is used to pay for the products it has to be a verified Paypal account and a confirmed address.
2. Orders may require a signature to acknowledge delivery. The signature of the person accepting delivery at the delivery address will be proof that delivery is received. If no one is available to take delivery you may be left a card to say that a delivery was attempted and may be charged by the courier company for a re-delivery.
3. If the goods are returned to TheLockUp due to a non-delivery you may be charged to schedule a new delivery.
4. If we are require to give you a customer delivery quotation, we will only do so after the product(s) have been paid for.

1. You cannot collect the goods until you have been informed that they are ready for collection.
2. Once an order has been processed and the products have been paid for we will contact you either via telephone or email to arrange collection.
3. During collection you will require the following items.
1. Invoice which can be printed from within your account.
2. Photo ID which will require to match the name on the invoice.
4. If someone is collecting your products for you, you will require to inform us who will be collecting and may also be asked to provide photo ID.
5. Collection costs and arrangements are the responsibility of the buyer
6. We reserve the right to refuse collection.

1. We will only accept a return if we have shipped you the wrong product.
2. If we have agreed to accept a return please follow our returns procedure as follows.
1. Contact us before returning.
2. We will issue you with a return number.
3. Ship the product(s) where we have to sign for the product.
4. Insure the products during transit.
5. We will only accept the return if the products are retuned complete, in the same condition that we originally sent them and in there original packaging.
6. We will only refund the return shipment if we shipped the wrong products.
7. The return number is only valid for 7 days after which we reserve the right to refuse the products.
3. All sales are final and no returns are allowed and no credit will be given by TheLockUp due to any undiscovered defects, discrepancies in the description or the quoted quantities.

1. During resale you are not allowed to use the name of the source company or any of its associated companies or trademarks.
2. Any name associated to the source company will be removed by the buyer before resale.
3. You are not allowed to use any source material associated to the source company.

1. We reserve the right to change these Terms and conditions without prior notice to you. If we change the Terms and Conditions, it will be posted to the web site and become effective at the time of posting.